*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. AT FIRST, SEND YOUR REQUEST TO OUR EMAIL: [email protected]
Requests for returns or exchanges must be made within 30 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
WE ACCEPT RETURNS OR EXCHANGES IF:
- You received the wrong item
Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to suppor[email protected] and one of team will follow it up for you.
- You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@ whiteblackstore .com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
- If you meet the above criteria please shoot us an email to support@ whiteblackstore .com.
Also we would love it if you could tell us the reason why you are returning your item. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
NOTE: WhiteBlackStore does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:
- You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
- You chose wrong size, color, style.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at support@whiteblackstore .com and we will help you out to the best of our abilities!